Contact and Support

We are happy to help. Write to us at the address below for anything related to Alert SoundBox, including support, questions about our Terms of Service or Privacy Policy, and requests to access, correct or delete your data.

Email: support@bottercc.com

Please write from the email address you use with us if you can, and include the mobile number registered on your Alert SoundBox account so we can find it. We reply within 2 business days, and acknowledge complaints within 24 hours.

Support

For help with detection, announcements, sign-in, the team feature or your subscription, email us with a short description of the problem, your phone model and the app version (shown in the app's Settings). Screenshots are welcome. Please do not send passwords, UPI PINs or card details; we will never ask for them.

Terms of Service and Privacy Policy

Questions about how we handle your data, or about your rights and obligations when using the app, can be sent to the same address. Please see our Terms of Service and Privacy Policy first, as they may already answer your question.

Account and data deletion

You can ask us to delete your Alert SoundBox account and the personal data linked to it at any time.

1. Send an email to support@bottercc.com with the subject Delete my account.
2. Mention the mobile number registered on the account (for example +91XXXXXXXXXX). We may ask you to confirm that the request comes from you, for instance by replying from your registered number on WhatsApp.
3. We will confirm your request and complete the deletion within 30 days.

What is deleted: your account, name, mobile number, the payment history backed up on our servers, team links, device and push-notification identifiers, and your settings. What we may keep: records that the law requires us to keep, such as billing and tax records for payments you made, and records needed to resolve a dispute or prevent fraud. These are kept only for as long as required and are not used for any other purpose.

Please also cancel your AutoPay. Deleting your account does not cancel a recurring payment mandate. Open the AutoPay or subscription section of your UPI or payment app and cancel the Alert SoundBox mandate so that no further payments are taken. Uninstalling the app does not delete the data stored on our servers.

You can also correct your name at any time in the app under Settings, Profile.

Grievance Officer

Bottercc
Grievance Officer, Alert SoundBox
Email: support@bottercc.com

In line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt.